Our points program doesn't work as well as we'd like. It won't let you apply points to anything that's on sale. And almost everything is on sale!
Our work-around is for you to put everything you want in your cart, and do not check out. Once you have everything in your cart that you want to apply points to then e-mail us at [email protected], and let us know how many points to apply. The system will tell you that a birthday award will expire, but we wouldn't want to ruin your birthday, we'll give you the discount anyway.
Once we're done editing your cart, we'll finalize it into an order, and email you to let you know it's ready.
Just follow the instructions in the Order Awaiting Payment topic, and we'll get your order out!
Orders Awaiting Payment
If you have an order that's awaiting payment, here's how you can get it taken care of -
First, log on to your account - look in the top right corner of the page:
If you're already logged in, it will say Hello!
If you log in, it should take you right to your account page, but if you're already logged in, then you can click on where it says Hello to get there.
Next, click on My Orders.
If you have an order that's awaiting payment, it will show up here, just click View to see the order.
Just click on Pay now, give it your payment information, and we'll get your order on the way. If you want to check and be sure, go back to My orders, and refresh your browser.