When it is hot outside, we do our best to make sure your clay gets to you in a usable state. We typically lose very few shipments to heat each summer (less than 10 last summer), here's how we do that:
If the temperature is forecasted to be over 85F, we line the box with heat shield. This is usually all your clay needs to arrive in good shape. When it is very hot, then we will use two layers and sometimes use two boxes so that if the box is in contact with a hot surface it won't transfer to the clay and partially cure it.
At our discretion, especially with larger orders, we may ship signature required (this costs us extra, we don't charge you). This prevents your package from being left in a package locker or hot mailbox. A brick front porch in the sun can get very, very hot as well. We realize that this can result in missed deliveries and delays, but we'd rather you get something you can use.
You also have the option to request UPS hold for pickup - UPS typically has UPS stores or other retail stores where you can pick up packages. Then at least your package is inside until you come get it. Another good option is to have it shipped to your workplace where it will be brought inside on delivery.
If your clay is damaged in shipping, then let us know, and we'll replace it (at our discretion).
The discount applies when you have at least $250 retail price in your cart. We typically have items discounted by 10%, so let's look at an example - if you had 20 bars of Cernit 250g translucent in your cart, that's $9.77/bar retail (as of this writing, just an example and could change), then the total would be $195.40 retail, cost to you would be $175.40. If you added another 5 bars, that's $244.25 retail, and cost to you with 10% off is $219.83.
Now add one more bar, retail cost is now $254.02, the 20% discount now applies, and cost to you is $203.22!
If you have over $200 balance showing in your cart, you could add more items, hit the discount, and end up paying less! The 20% discount is our lowest discount, even Black Friday - for our volume customers, you get the lowest prices every day of the year - and free shipping!
1.3 I can't figure out how to use my points
Our points program doesn't work as well as we'd like. It won't let you apply points to anything that's on sale. And almost everything is on sale!
Our work-around is for you to put everything you want in your cart, and do not check out. Once you have everything in your cart that you want to apply points to then e-mail us at orders@blueberrybeads.com, and let us know how many points to apply.
Once we're done editing your cart, we'll finalize it into an order, and email you to let you know it's ready. When we apply the discount, we just reduce the retail price for one or more items in your cart until it adds up to the discount. Then when you check out, you get whatever additional discount is applied as you'd normally get. It is a little hard to see where we've reduced prices - if you compare an item to the retail cost, you'll see where it got added in.
Just follow the instructions in the Order Awaiting Payment topic, and we'll get your order out!